These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, content, and related services made available by Dott Connect Private Limited, its affiliates, subsidiaries, and group companies (collectively, “Dott”, “Company”, “we”, “us”, or “our”).

These Terms apply to all users of Dott’s platforms and services, including but not limited to:

• Dott 360 — 360° feedback and multi-rater assessment services
• Dott Sense — employee engagement, culture, and experience survey services
• ELA / Elyevate — online training, learning, coaching, and capability development services
• related websites, applications, subdomains, dashboards, content libraries, reports, communications tools, and support services

By accessing or using any of the foregoing (collectively, the “Platform” or “Services”), you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

If you use the Platform on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms, and references to “you” and “your” shall include that organization.

1. Purpose of the Platform

The Platform is provided as a technology-enabled environment for:

administering and participating in 360° feedback programs

• conducting engagement, culture, and experience surveys
• delivering online learning, training, coaching, and development programs
• generating reports, analytics, insights, and related outputs
• facilitating professional development, leadership capability building, and organizational effectiveness initiatives

The Platform is intended solely for lawful, bona fide, and authorized professional or organizational purposes connected with the Services. You may use the Platform only in conformity with these Terms, applicable law, and the purpose for which access is granted.

2. Eligibility and Authority

You may use the Platform only if:

• you are competent to enter into a binding contract under applicable law;
• you are at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher; and
• if acting on behalf of an entity, you have authority to bind that entity.

Where the Platform is made available to minors as part of an educational or employer-sponsored program, such access must be lawfully authorized and supervised by the relevant parent, guardian, institution, or organization, as applicable.

3. Account Registration and Access

To access certain Services, you may be required to register and create an account. You agree to:

• provide accurate, current, and complete information;
• maintain and promptly update such information;
• keep your login credentials confidential;
• restrict access to your account to authorized users only; and
• notify Dott immediately of any unauthorized access, misuse, or security incident involving your account.

You are solely responsible for all activities that occur under your account, whether or not authorized by you, unless caused directly by Dott’s gross negligence or willful misconduct. Dott may suspend, limit, or terminate access if we reasonably believe that account credentials have been compromised or that the account is being used in violation of these Terms

4. Subscription Scope and Permitted Use

Any subscription, license, or right of access granted by Dott is:

• limited, non-exclusive, non-transferable, and revocable;
• granted solely for your internal business or personal learning use, as applicable; and
• subject to the commercial scope, seat limits, usage caps, duration, and other restrictions specified in the applicable order form, proposal, plan, or subscription.

Except as expressly permitted in writing by Dott, you shall not:

• copy, reproduce, republish, download, scrape, crawl, extract, distribute, display, transmit, sell, sublicense, lease, assign, or otherwise exploit any part of the Platform or its content;
• share passwords, access credentials, seats, or subscriptions with unauthorized persons;
• use the Platform for service bureau, timesharing, white-label, or resale purposes;
• access or use the Platform to build or improve a competing product or service;
• use any content, data, reports, workflows, questionnaires, benchmarks, media, graphics, or output from the Platform for commercial derivative works without prior written consent.

Any use beyond the subscribed scope or inconsistent with the intended purpose shall constitute unauthorized use and a material breach of these Terms.

5. Acceptable Use Restrictions

You shall not, directly or indirectly:

1. use the Platform in any manner that violates applicable law or regulation;
2. upload, post, transmit, or otherwise make available any material that is false, unlawful, fraudulent, defamatory, obscene, abusive, hateful, threatening, invasive of privacy, discriminatory, or otherwise objectionable;
3. impersonate any person or entity or misrepresent your identity, affiliation, or authority;
4. upload or transmit malware, spyware, ransomware, viruses, corrupted files, or any harmful code;
5. interfere with, disrupt, damage, or compromise the Platform or any network, system, or security measure connected to it;
6. attempt to gain unauthorized access to accounts, data, servers, or systems;
7. reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive source code, object code, algorithms, models, structures, or underlying technology from the Platform;
8. frame, mirror, deep-link to, or otherwise simulate the appearance or function of the Platform without prior written consent;
9. use bots, spiders, crawlers, scrapers, automated scripts, or similar means to access or extract data from the Platform;
10. bypass or circumvent technological protections, rate limits, access controls, bot exclusions, or security mechanisms;
11. use the Platform to transmit spam, unsolicited bulk messages, phishing content, chain messages, or unauthorized promotions;
12. upload or use data, content, or materials for which you do not possess all necessary rights, permissions, and lawful basis;
13. use the Platform or any Platform data for training, fine-tuning, evaluating, grounding, or otherwise developing any machine learning, artificial intelligence, or similar model without Dott’s prior written consent;
14. access the Platform other than through interfaces expressly made available by Dott; or
15. impose an unreasonable or disproportionate load on the Platform infrastructure.

Dott reserves the right to investigate suspected misuse and to suspend, restrict, or terminate access without notice where reasonably necessary to protect the Platform, other users, or Dott’s rights and interests.

6. User Content, Client Data, and Responsibility

You may provide, upload, transmit, publish, or otherwise make available certain content, data, responses, communications, survey inputs, learning submissions, profile information, feedback, ratings, comments, files, and materials through the Platform (“User Content” or “Client Data”).

You represent, warrant, and covenant that:

• you own or control all rights necessary to submit such content;
• such content is accurate to the best of your knowledge and not misleading in any material respect;
• submission and use of such content through the Platform will not violate applicable law, third-party rights, confidentiality obligations, employment obligations, or contractual restrictions; and
• where required by applicable law, you have obtained all necessary notices, consents, permissions, and lawful basis for collection and processing.

You remain solely responsible for the legality, accuracy, integrity, quality, and use of all User Content and Client Data submitted by or on behalf of you.

Dott does not independently verify all content submitted to the Platform and shall not be responsible for inaccuracies, omissions, or unlawful content supplied by users or clients.

7. Platform Role; No Guarantee of Outcomes

The Platform is a technology and services environment designed to facilitate assessments, surveys, learning delivery, communications, analytics, and reporting. Dott does not guarantee:

• any specific business, learning, engagement, performance, or development outcome;
• the accuracy, truthfulness, quality, or completeness of responses submitted by participants, raters, learners, employers, coaches, facilitators, or other users;
• uninterrupted or error-free operation of the Platform; or
• that the Platform will be free from all defects, delays, vulnerabilities, or harmful components.

Clients and users are solely responsible for interpreting outputs, conducting due diligence, exercising professional judgment, and determining whether and how to act on reports, recommendations, or data generated through the Services.

8. Monitoring, Filtering, and Security Measures

To protect users, the Platform, and Dott’s legitimate interests, Dott may use automated systems and human review, to the extent permitted by law, to:

• detect fraud, spam, abuse, suspicious behavior, unauthorized access, misuse of data, or security incidents;
• route, filter, block, or limit communications transmitted through Platform-controlled systems;
• mask or present certain contact information in a privacy-protective format;
• conduct account verification, step-up authentication, device validation, OTP verification, and other security checks; and
• enforce these Terms and comply with legal obligations.

Dott may require additional verification measures, including app-based verification, multi-factor authentication, biometric-enabled verification where lawfully permitted, SMS/email OTP, photo verification, or other reasonable security steps. Refusal to complete required verification may result in limited or suspended access.

You agree not to interfere with such security controls and acknowledge that Dott may use service providers to support fraud prevention and account protection.

Dott’s exercise of the above rights shall not be construed as an obligation to monitor all activity or communications.

9. Communications

By using the Platform, you consent to receive service-related communications from Dott, including by email, SMS, push notification, in-app notification, phone, or other electronic means, as permitted by law.

These may include:

• login and account verification messages;
• OTPs and security alerts;
• service notices, updates, and transaction confirmations;
• billing and subscription notices;
• support responses; and
• other operational communications necessary to provide the Services.

You are responsible for ensuring that your contact details are accurate and that you are the authorized user of any mobile number or email address provided.

Marketing communications, where sent, shall be governed by applicable law and Dott’s Privacy Policy.

10. Fees, Billing, Taxes, and Refunds

Unless otherwise agreed in writing:

• all fees are payable in advance;
• all fees are non-cancellable and non-refundable; and
• all subscriptions and services are provided for the contracted term only.

Any refund, credit, waiver, or exception shall be at Dott’s sole discretion unless expressly required by law or a written contract.

You agree to pay all applicable fees, charges, levies, duties, and taxes, including GST or similar indirect taxes, excluding taxes based on Dott’s net income. If tax rates change or new taxes become applicable, Dott may recover such additional amounts over and above the agreed fees, to the extent permitted by law.

Unless expressly stated otherwise in an order form, Dott’s obligation is to provide access to the subscribed Services during the applicable subscription period, subject to the agreed usage limits and plan scope. Any usage cap, quota, or upper limit defines the outer extent of permitted consumption and does not create any additional performance obligation.

11. Third-Party Services and Links

The Platform may include links to or integrations with third-party websites, applications, tools, payment processors, video platforms, messaging tools, identity providers, or other external services.

Such third-party services are provided for convenience only. Dott does not control and is not responsible for:

• the content, availability, accuracy, or security of third-party services;
• their privacy or data handling practices; or
• any loss or damage arising from your use of such services.

Your use of third-party services is governed by their respective terms and policies.

12. Intellectual Property Rights

All rights, title, and interest in and to the Platform, including all software, source code, object code, interfaces, workflows, features, content, text, reports, questionnaires, templates, graphics, logos, trademarks, trade names, documentation, methodologies, analytics, designs, arrangements, compilations, and related intellectual property rights, are and shall remain the exclusive property of Dott or its licensors.

Except for the limited rights expressly granted under these Terms, no license or right is granted to you by implication, estoppel, or otherwise.

You shall not remove, alter, or obscure any copyright, trademark, proprietary, confidentiality, or other notices appearing on or within the Platform.

13. License to User Content

As between you and Dott, you retain ownership of User Content submitted by you, subject to the rights granted herein.

You grant Dott and its affiliates a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, adapt, format, and otherwise use User Content solely to:

• provide, secure, maintain, support, and improve the Services;
• generate reports, analytics, dashboards, and outputs requested by you or your organization;
• comply with legal obligations; and
• enforce these Terms.

This license continues only for so long as reasonably necessary for the above purposes and subject to Dott’s retention obligations and Privacy Policy.

14. Privacy and Data Protection

Your use of the Platform is subject to Dott’s Privacy Policy, which is incorporated into these Terms by reference.

Where Dott processes personal data on behalf of an enterprise client, the applicable Data Processing Addendum (DPA), order form, or master services agreement shall also apply. In the event of conflict between these Terms and a signed enterprise agreement, the signed agreement shall prevail to the extent of that conflict.

For privacy-related questions or requests, please contact: privacy@dottinc.com.

15. Confidentiality

You shall treat as confidential all non-public information relating to Dott, the Platform, its technology, pricing, methodology, security, product design, reports, and other users or clients that you access through the Platform (“Confidential Information”).

You shall not disclose, use, copy, or exploit Confidential Information except as strictly necessary for authorized use of the Services and subject to applicable lawThis clause does not apply to information that:

• is or becomes public through no fault of yours;
• was lawfully known to you without restriction before disclosure;
• is lawfully obtained from a third party without breach of duty; or
• is independently developed without use of Confidential Information.

16. Service Availability; Maintenance

Dott may, from time to time, suspend or restrict access to the Platform for maintenance, upgrades, security operations, legal compliance, or technical reasons.

Dott does not guarantee uninterrupted availability, response times, or error-free functionality unless expressly agreed in a separate written service level agreement.

Beta features, pilot features, or experimental modules may be offered “as is” and may be modified, suspended, or withdrawn at any time.

17. Suspension and Termination

Dott may, at its sole discretion and without liability, suspend, restrict, or terminate your access to all or any part of the Platform immediately if:

• you breach these Terms or any applicable law;
• you fail to pay fees when due;
• your use poses a security, legal, operational, or reputational risk;
• Dott is required to do so by law, regulator, court, or governmental authority;
• Dott reasonably suspects fraud, misuse, unauthorized access, or abusive conduct; or
• the relevant subscription term has expired or been terminated.

Upon termination or expiry:

• your right to access and use the Platform ceases immediately;
• Dott may disable credentials and access;
• any outstanding payment obligations survive; and
• Dott may delete or archive data in accordance with its retention practices, Privacy Policy, applicable agreement, and applicable law.

Termination shall not affect accrued rights, remedies, payment obligations, indemnities, or clauses intended to survive termination.

18. Indemnity

You agree to defend, indemnify, and hold harmless Dott, its affiliates, directors, officers, employees, contractors, licensors, agents, and representatives from and against any and all claims, actions, proceedings, liabilities, losses, damages, judgments, penalties, settlements, costs, and expenses, including reasonable legal fees, arising out of or relating to:

1. your use or misuse of the Platform;
2. your breach of these Terms;
3. your violation of applicable law or third-party rights;
4. any User Content or Client Data submitted by or on behalf of you;
5. any allegation that your data, content, or instructions infringed intellectual property, privacy, confidentiality, employment, or other rights of a third party; or
6. your fraud, negligence, misconduct, or unauthorized acts.

Dott reserves the right to assume exclusive control of the defense of any matter subject to indemnity, at your cost, and you shall cooperate fully.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the Platform and Services are provided on an “as is,” “as available,” and “with all faults” basis.

Dott disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, satisfactory quality, or that the Platform will meet your requirements.

Without limiting the foregoing, Dott does not warrant that:

• the Platform will operate uninterrupted, timely, secure, or error-free;
• defects will be corrected;
• reports, recommendations, outputs, or analytics will be complete, accurate, or suitable for your intended purpose; or
• the Platform or its servers will be free of all viruses or harmful components.

20. Limitation of Liability

To the fullest extent permitted by law, in no event shall Dott or its affiliates be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, or for any loss of profits, revenue, business opportunity, goodwill, data, anticipated savings, or business interruption, arising out of or in connection with the Platform or these Terms, even if advised of the possibility of such damages.

Dott’s aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the total amount of fees actually paid by you to Dott for the specific Service giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.

The above limitations shall apply regardless of the form of action, whether in contract, tort, negligence, strict liability, statute, or otherwise.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

21. No Agency; No Exclusivity

Nothing in these Terms creates any partnership, joint venture, employment, fiduciary, franchise, agency, or representative relationship between you and Dott.

Dott is not your agent, broker, employer, recruiter, advisor, fiduciary, or legal representative by virtue of your use of the Platform.

Unless expressly agreed in writing, no subscription or service arrangement grants you exclusivity of any kind.

22. Export Controls and Local Laws

You shall comply with all applicable laws, rules, and regulations in connection with your use of the Platform, including those relating to data protection, intellectual property, anti-spam, anti-corruption, sanctions, and information technology.

If you access the Platform from outside India, you do so at your own initiative and are responsible for compliance with local laws.

Dott makes no representation that the Platform is appropriate, lawful, or available in every jurisdiction.

23. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

The parties shall first attempt in good faith to resolve any dispute arising out of or relating to these Terms through discussions within thirty (30) days of written notice of the dispute.

If the dispute is not resolved amicably within such period, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

• The arbitration shall be conducted by a sole arbitrator appointed by Dott Connect Private Limited.
• The seat and venue of arbitration shall be Pune, India.
• The language of arbitration shall be English.
• The arbitral award shall be final and binding.

Subject to the foregoing, courts at Pune, India shall have exclusive jurisdiction for interim, injunctive, or enforcement relief.

24. Changes to the Terms

Dott may modify these Terms from time to time. Updated Terms shall become effective upon posting on the Platform or upon other notice provided by Dott.

Your continued use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Platform.

25. Entire Agreement

These Terms, together with the Privacy Policy, any DPA, order form, statement of work, subscription plan, and any other written agreement expressly incorporated herein, constitute the entire agreement between you and Dott with respect to the subject matter hereof, and supersede all prior or contemporaneous understandings, whether oral or written, relating to such subject matter.

26. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

27. Assignment

You may not assign, transfer, delegate, sublicense, or otherwise dispose of any rights or obligations under these Terms without Dott’s prior written consent.

Dott may assign or transfer these Terms, in whole or in part, to any affiliate, successor, purchaser, or as part of a merger, reorganization, restructuring, or sale of assets.

28. Waiver

No failure or delay by Dott in exercising any right or remedy shall operate as a waiver thereof. Any waiver must be in writing and signed by an authorized representative of Dott.

29. Survival

The provisions relating to intellectual property, confidentiality, payment obligations, disclaimers, indemnity, limitation of liability, dispute resolution, governing law, and such other provisions as by their nature are intended to survive, shall survive termination or expiry of these Terms.

30. Contact

For questions, notices, or concerns regarding these Terms, please contact:

Dott Connect Private Limited
Support: support@dottinc.com
Privacy: privacy@dottinc.com